NewGen Technologies has a Tier II Technician to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.
This role requires 25 percent travel.
Active TS/SCI CI Poly required
IAT II Compliance (Security ce+ cert)
The job duties of the Tier II Technician are as follows:
- Support the installation and maintenance of the client’s Local Area Network (LAN)/Wide Area Network (WAN) devices.
- Respond to and resolve incident tickets.
- Implement standard network change requests.
- Provide support to Tier III network engineers for incident management and projects (site surveys, coordinate and install new equipment).
- Coordinate network operations, maintenance, repairs, or upgrades.
- Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
Requirements:
Candidate must have 10 years of relevant/related work experience, which can be a combination of work history and education. This equates to a doctorate and 3 years of experience; OR a master’s and 4 year, OR a bachelor’s and 6 years, OR an associates and 8 years, OR a High School diploma and 10 years.
- Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2. Additional required qualifications include:
- Ability to travel 25 percent of the time.
- Layer 1 and Layer 2 network experience
- Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) model
- Working knowledge of layer 2 switching concepts
- Working knowledge of basic routing fundamentals
- Working knowledge of Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), and Virtual Router Redundancy Protocol (VRRP)
- Working knowledge of Service Now or similar IT Service Management (ITSM) products