The Senior Systems Administrator II – Desktop Support are the Tier 2 team members of an Information Technology (IT) Enterprise Desktop Support team responsible for the IT-related end client computing requests, patching, and deployment for the customer’s IT business and mission-focus enterprise systems.

Responsibilities

• Plan, receive, prioritize, document, and actively manage end client computing
• Use common vendor provided, as well as custom internal, management tools to provide consistent desktop configuration and end-user experience
• Be comfortable handling complex development requirements independently as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team
• Support a wide array of systems, applications, and services spanning desktop operating systems (OSs), high-performance graphic workstations, thin clients, huddle room conferencing systems, printers, scanners, multifunction printers, and end points on a cross domain solution

Requirements

• TS/SCI Clearance with the ability to obtain and maintain a CI Poly
• One year related experience may be substituted for one year of education, if degree is required
• Bachelor’s Degree from accredited University; or Certifications: CompTIA Security+ CE; or GIAC Security Essentials Certification (GSEC); or Systems Security Certified Practitioner (SSCP)
• 5 or more years of experience working in an enterprise IT desktop administrator role
• Demonstrated experience deploying and managing end-client computing of Microsoft Windows desktop platforms or ThinLinux
• Demonstrated experience providing Desktop Support services to a variety of EUC platforms and applications such as thick, thin, and zero clients – both “physical” and “virtual” – persistent and non-persistent (Citrix Desktops (formerly XenDesktop), appV, and Windows Terminal Services)
• Demonstrated experience working directly with customers – in person or over the phone – to elicit all necessary details to capture their IT end-client computing requirements accurately and completely
• Demonstrated experience with Microsoft and third-party application software installation, configuration, life cycle, management, metering, monitoring, etc.
• Demonstrated experience patching to include operating systems, Microsoft, and third-party patching to include research, testing, installation, troubleshooting, and rollback as needed
• Demonstrated experience operating and maintaining solutions in secure processing environments which must adhere to U.S. Government Information Assurance and Security standards such as the Defense Information Systems Agency (DISA) Security Requirements Guides (SRGs) and Security Technical Implementation Guides (STIGs)
• Shall meet the Cyber IT/Cybersecurity Workforce (CSWF) System Administrator (451); Intermediate Level for SECNAV M-5239.2 compliance

Desired Skills

• Familiarity with Microsoft PowerShell and its local and remote diagnostic and analysis capabilities
• Familiarity with basic Networking troubleshooting concepts and approaches
• Familiarity with supporting internally escalated tickets from a Service Desk team
• Familiarity with implementing, troubleshooting, and reporting for IAVAs and IAVBs
• Familiarity with remediating IA and INFOSEC findings as reported by Tenable Security/CND, etc.
• Demonstrated experience working with remote monitoring and management tools to troubleshoot, assess, and resolve issues across a globally dispersed IT enterprise
• Demonstrated experience operating and maintaining solutions in secure processing environments which must adhere to U.S. Government Information Assurance and Security standards such as the Defense Information Systems Agency (DISA) Security Requirements Guides (SRGs) and Security Technical Implementation Guides (STIGs)

About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ