The ServiceNow (SNOW) Technical Business Analyst prepares the organization’s business processes for seamless implementation with automated IT solutions.

Responsibilities

• Collaborate with stakeholders across the organization to map, engineer, and refine business processes for implementation with the ServiceNow (SNOW) platform
• Document and transpose stakeholder requirements into technical terminology suitable for execution by SNOW developers
• Propose innovative solutions using knowledge of SNOW capabilities and recommend software integration points to enhance the tool’s effectiveness
• Document module, process, and sub-process objectives, as well as the associated workflows, data fields, integrations, and decision points for all stages of the ticket/activity lifecycle
• Evaluate established processes to identify inefficiencies and recommend modifications to optimize workflows
• Assist with requirements verification and validation to ensure pending solutions meet original business requirements
• Develop and brief process documentation to senior stakeholders such as user stories, process models, training artifacts, requirement matrices, status briefings, test plans, procedures, etc.
• Assist technical IT teams with process definition and refinement outside of automated workflows as time permits

Requirements

• TS/SCI Clearance, with ability to obtain and maintain CI Poly
• Bachelor’s degree from an accredited University
• 5 or more years of combined experience in DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role
• One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.
• Excellent written, verbal, communication, presentation, and training skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences, as well as senior-level executives
• Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) positions as defined
• Demonstrated expertise in the following areas:
  • Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations
  • Understanding of ServiceNow’s functional capabilities in one or more of the following modules: Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.
  • Gathering and documenting clear and concise stakeholder requirements that are executable by ServiceNow developers
  • Aligning proposed workflows with Enterprise governance, policies, procedures, and best business practices
  • Working with diverse stakeholders, prioritizing and assigning tasks, tracking and reporting statuses, and briefing senior leadership on progress
  • Operating in an Agile environment with an understanding of the software development lifecycle and iterative release schedules
  • Developing formal technical documentations, such as workflow diagrams, procedures, user stories, SLAs, test plans, roadmaps, briefings, etc.

Desired Skills

• One or more advanced certifications in the following areas: ITIL, Project Management, Six Sigma, etc.
• Experience administering or engineering secure Enterprise information systems in one or more of the following areas: endpoints, networks, servers, virtualization, storage, cybersecurity, cloud, or ITSM
• Understanding of NOW platform API integrations with third party technologies
• Familiarity with the ITIL Framework, Project Management Framework, IT Governance, Software Development Lifecycle, IT Operations Management, and/or IT Service Management

About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ