• Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance. 
• Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability. 
• Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment. 
• Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling. 
• Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations
• Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from Partner's IT resources
• Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity
• Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management
• End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support and guidance
• Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement

• TS/SCI FSP Clearance
• High school diploma or GED 
• Minimum of 4 years of relevant IT experience
• 8570 Certification
• Security+ certification is highly preferred
• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments
• Proficient in supporting end-users remotely, providing timely and effective technical assistance
• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users
• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision
• Must be able to drive a company vehicle as part of job responsibilities
• Ability to lift and move items weighing up to 50 lbs as required
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management and travel to all sites between the 5 to 50 mile radius of Ft. Meade

Beth Morris 
NewGen Technologies
Lead Senior Recruiter
bmorris@newgentechnologies.com
www.newgentechnologies.com