The Sponsor's office responds to harassment allegations, workplace conflicts, and grievances from the workforce. The Sponsor utilizes a case management system to maintain case records. The system collects layers of structured data on all case records that is analyze to generate static and dynamic reports and infographics used to derive business insights and assess and improve data health. The Sponsor is in the process of transitioning from a basic system that requires manual export and triage of data for analysis and metric creation in Excel, and Tableau, to a custom system that has out-of-the-box basic dashboard metrics.

Responsibilities

• Extract raw data from the CMS as Comma Separated Value (CSV) files for import into Excel, where Contractor will scrub data for gaps and discrepancies
• Collect user requirements from Sponsor employees and generate recommendations for updates and expansions of Sponsor system capabilities; the Sponsor Program Manager will review and prioritize the requirements prior to passage to Sponsor developers
• Liaise with Sponsor developers to ensure they have an accurate understanding of Sponsor process and development requirements
• Prepare business data metrics reports and infographics according to Sponsor requirements and shall monitor the effectiveness of the system reporting functions to make recommendations for improved capabilities
• Evaluate the current Sponsor internal knowledge management practices, propose best practices, facilitate implementation, and monitor effectiveness and maintenance
• Update and maintain system user documentation and training materials, as well as a set of business process maps using Business Process Mapping Notation
• Identify and propose business process improvements and efficiencies, for both manual processes and those automated in the system, to Sponsor Program Manager
• Perform new employee on-boarding process briefings, Sponsor system training, and provide guidance for all Sponsor employees on the use of the system and Sponsor case file management and documentation

Requirements

• TS/SCI FSP Clearance
• Demonstrated experience using Excel and Tableau to perform data analysis, to include writing formulas and basic coding to elevate analysis capabilities beyond the basic functionality of those platforms
• Demonstrated experience creating insightful and focused infographics in Excel and Tableau that meet basic graphic design best practices
• Demonstrated experience crafting technical requirements and user stories for workflow application development
• Demonstrated experience clearly briefing, providing instruction, and creating reference materials for activities such as on-boarding or user engagement
• Demonstrated experience performing small-scope business process analysis to identify areas of opportunity for integration and efficiency
• Demonstrated experience clearly drafting, defining, communicating, and implementing metrics-based and workforce-vetted process improvements
• Demonstrated experience identifying, proposing, and facilitating the implementation of comprehensive and multi-modal knowledge management best practices

About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ